Contact information for our Chief Privacy Officer is set out below:
Chief Privacy Officer
HealthCare 365 Inc.
1867 Yonge Street, Suite 905 Toronto, ON M4S 1Y5
Tel: 647-880-5578 Email: email@example.com
HealthCare 365 is responsible for personal health information in our possession or custody, including information that has been transferred to third parties for processing. We use contractual and other means to ensure that third parties to whom we disclose personal health information for processing provide a comparable level of protection with respect to their use and disclosure of personal information in their possession or control.
We collect personal health information about you directly from you or from person(s) acting on your behalf. We collect personal health information about you through a variety of channels of communication, including, but not limited to, in person, on the phone, through email, and via information exchange on our website, www.healthcare365.org. Information will always be collected by fair and lawful means.
The following sections describe different ways that we may use and disclose your personal health information.
We may use your personal health information to:
If information is shared outside of HealthCare 365, it is considered disclosure. We may disclose your personal health information to communicate with our own and other health care providers including specialists, primary care and non-primary care professionals, health care facilities, and other health information custodians involved in your care, unless instructed otherwise by you.
We may also disclose your personal information in the following circumstances:
Any other uses and disclosures other than the above will be made only with your express consent or as required or permitted by law.
Subject to legal, regulatory and contractual requirements, you have the right to withdraw your consent to the above uses and disclosures by writing to our Chief Privacy Officer at HealthCare 365 at the address set out below. Depending on the circumstances, however, you acknowledge that withdrawal of your consent may impact on our ability to provide you or continue to provide you with some services or information that may be of value to you.
We are required to abide by your request, except for actions that we have already taken relying on your consent. We will act on your instructions as quickly as possible but there may be certain uses of your information that we may not be able to stop immediately.
You cannot refuse our collection, use and disclosure of information where such is required by law or by professional or industry regulators, including self-regulatory organizations.
In the event of the sale of HealthCare 365, we may release the information we hold about you to the prospective purchaser only insofar as the prospective purchaser agrees to protect the information provided and to use it in a manner that is consistent with our privacy policies and practices.
We limit the collection of personal health information by ensuring that you are only asked for information that is reasonably necessary for providing you our service.
We will ensure that your personal health information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. This minimizes the possibility of incomplete or incorrect information being used to make treatment decisions about you. You agree to cooperate with us towards this end as much as reasonably possible. All information which you give us must, and you hereby represent and covenant that it will, at all relevant times, be true and complete. If any personal health information changes or becomes inaccurate or out of date, you are required to and will advise us on a timely basis so we can update our records. You hereby indemnify HealthCare 365 for any losses that result from incomplete or incorrect information on your medical profile.
We have appropriate security measures and safeguards in place to protect your personal health information in accordance with the sensitivity of the information. We have company-wide policies and procedures in place to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held. We ensure all our employees and business partners are aware of the importance of maintaining the confidentiality of your personal health information, and we will exercise appropriate care in the disposal and/or destruction of personal health information to prevent unauthorized parties from gaining access to the information.
Our methods of protection include, but are not limited to, the following:
Physical safeguards and procedures, for example:
Organizational safeguards and procedures, for example:
Technological measures, for example:
At any time that your personal health information is under our control, you have the right to:
Upon written request addressed to our Chief Privacy Officer, we will inform you, as best we can, using reasonable efforts, of the existence, use and disclosure of your personal health information and we will give you access to that information, within a reasonable period of time (within 60 days). We will be glad to assist you in preparing a request if you inform us that you require such assistance.
As part of HealthCare 365’s service offering, we securely upload and store parts of your personal health information in our Patient Relationship Management system, which provides our care team with your medical profile and you with secure access online. Your personal health information will not remain exclusively within Canada and may cross into the United States and other countries as the nature of accessing information online creates this inevitable possibility when accessing information outside of a virtual private network. By becoming a member of HealthCare 365, you are consenting to HealthCare 365 transferring parts of your personal health information onto a secure server that you will have access to online. If you have any reservation about this action, we would prefer you inform us so we can avoid placing your personal health information into this system.
We will thoroughly investigate all written complaints addressed to our Chief Privacy Officer. If we find a written complaint to be justified, we will take all appropriate and reasonable measures, including, if necessary, amending our policies and practices.
Andrew Clarfield Chief Privacy Officer: HealthCare 365 Inc.
1867 Yonge Street, Suite 905 Toronto, ON M4S 1Y5
Tel: 647-880-5578 Email: firstname.lastname@example.org
Information Privacy Commissioner/Ontario:
2 Bloor Street East Toronto, Ontario M4W 1A8
Email: email@example.com Tel: (416) 326-3333 or 1 800 387-0073 Fax: (416) 325-9195
IPC Web: www.ipc.on.ca
Our service is for consumer health management, education, and coordination use only. Nothing contained in this website, app or provided to you the consumer is or should be considered, or used as a substitute for, medical care, diagnosis or treatment. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions.
HealthCare 365 has the necessary qualifications, experience and abilities to provide supplemental healthcare management , education and coordination services subject to the Terms set out herein. The service does not provide insured healthcare services. We provide uninsured services that are complementary and supplementary to insured healthcare services. We will only provide the service subject to the Terms set out herein.
By becoming a client of HC365 and through the continued use of the Service, the Client:
Please see our Email Communication Policy. Our Email Communication Policy is part of and incorporated into these Terms.
We reserve the right to change the URL, modify or discontinue, and restrict or block access to, the Service without notice to you. We may modify or remove any Content from the Service at any time without notice to you, including removal of Content that we believe to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable.
We provide management services that complement and supplement insured primary care services to deliver a comprehensive and managed primary care solution. The Service may consist of, but not be limited to, care coordination, development and management of health plans, management of known specialist referrals and hospital care, facilitated communication with alternative and allied care providers, 24-hour access to medical advice and triage, and health and wellness education. The Service may also include any other tasks which the parties may agree on.
The Services will commence on the date you receive your access credentials (Username and initial Password) (the “Commencement Date”) and will continue thereafter unless either HealthCare 365, you or the employer or company sponsoring you terminates the relationship.
Right to Terminate
We may, at any time, with or without notice to you, terminate your access to the Service, and your Account, or block your access to the Service if:
Notice of Termination
HealthCare365 has no responsibility to provide notice of termination or cancellation to HealthCare365. Should notice be provided, HealthCare365 will send any relevant communication to any address (email or otherwise) that we have for you in our records.
Effect of Termination
Both HC365 and the Client agree to do everything reasonable to abide by the Terms set out herein.
Both HC365 and the Client acknowledge and agree that, for the purpose of providing the Service described herein and specifically with respect to the Client’s annual and ongoing health and wellness maintenance plans, both HC365 and the Client have an obligation to use such reasonable efforts that a prudent person desirous of achieving a result would use in similar circumstances to comply, develop, implement, and participate in ongoing efforts to achieve positive and progressive health outcomes.
HC365 and the Client acknowledge and agree that throughout the course of the relationship together they will work together to build and maintain a dignified, mutually respectful and mutually responsible relationship that involves the delivery of healthcare. This relationship acknowledges that all individuals:
Content Protected by Intellectual Property Rights; No Warranty.
Any content available through the Service, including tools, applications, software, text, audio, video, pictures, graphics, music, sound clips, images, likenesses, personal information and other works of authorship (collectively, “Content”) is protected by the intellectual property rights of HealthCare365 or its licensors. HealthCare365, ITS LICENSORS, AND ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT:
Your Warranties Regarding Your Content.
To post Content on the Site, you must first complete the Site registration process to create a password (the “Account”). Do not share your password with anyone. You must always provide accurate, current, and complete information to HealthCare365 for the Service. You must update such information in a timely manner to maintain its accuracy and completeness. Any use of the Service through your Account will be deemed as being used by you. HealthCare365 is entitled to rely on the contact and other information that is supplied to us through your Account. Your Account is non-transferable and non-assignable.
HealthCare365 does not claim ownership of the materials you provide to HealthCare365 (including feedback and suggestions) or post, upload, input or submit to any HealthCare365 Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting HealthCare365, its affiliated companies and necessary sublicenses permission to use your Submissions in connection with the operation of their business including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submissions.
No compensation will be paid with respect to the use of your Submissions, as provided herein. HealthCare365 is under no obligation to post or use any Submissions you may provide and may remove any Submissions at any time in HealthCare365’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submissions you warrant and represent that you own or otherwise control all of the rights to your Submissions as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
HC365, its directors, officers, employees and/or consultants are not liable for any damage, illness, degradation in health, failure of performance, errors in communication, including loss of health, loss of business, loss of profits, loss of opportunity or any other indirect or consequential loss of damage whatsoever in connection with HC365’s Service delivery or lack thereof, and the Client hereby indemnifies HC365 in respect of same.
THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE.
THE SERVICE IS FOR CONSUMER HEALTH MANAGEMENT, EDUCATION, AND COORDINATION USE ONLY. NOTHING CONTAINED IN THIS SITE OR THE SERVICE IS OR SHOULD BE CONSIDERED, OR USED AS A SUBSTITUTE FOR, MEDICAL CARE, DIAGNOSIS OR TREATMENT. THE SERVICES AND THE SITE ARE HERE TO MANAGE, EDUCATE AND COORDINATE CONSUMERS ON HEALTH CARE AND MEDICAL ISSUES THAT MAY AFFECT THEIR DAILY LIVES. THIS SITE AND THE SERVICES DO NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE, DIAGNOSIS OR TREATMENT. WE ADVISE USERS TO ALWAYS SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS REGARDING PERSONAL HEALTH OR MEDICAL CONDITIONS. NEVER DISREGARD, AVOID OR DELAY IN OBTAINING MEDICAL ADVICE FROM YOUR DOCTOR OR OTHER QUALIFIED HEALTH CARE PROVIDER BECAUSE OF THIS SERVICE. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL IMMEDIATELY. IF YOU ARE IN THE UNITED STATES OR CANADA AND ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 OR CALL FOR EMERGENCY MEDICAL HELP ON THE NEAREST TELEPHONE. Health and medical information changes constantly. Therefore, the information provided on this Service or on the linked sites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Reliance on any information provided on the Service or the linked sites is solely at your own risk.
HealthCare365 DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED ON THE SERVICE. RELIANCE ON ANY INFORMATION PROVIDED BY HealthCare365, HealthCare365 EMPLOYEES, OTHERS APPEARING ON THE SITE AT THE INVITATION OF HealthCare365, OR OTHER VISITORS TO THE SERVICE IS SOLELY AT YOUR OWN RISK.
YOU ACCEPT THE SERVICE “AS-IS”
WE, AND OUR CONTENT PROVIDERS, CANNOT AND DO NOT GUARANTEE OR WARRANT AGAINST ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. USERS OF THE SERVICE ARE RESPONSIBLE FOR MAINTAINING A MEANS EXTERNAL TO HealthCare365 FOR THE RECONSTRUCTION OF ANY LOST DATA. HealthCare365 PROVIDES THE SERVICE “AS IS” AND “AS AVAILABLE”. THAT MEANS THAT THE INFORMATION CONTAINED ON OR PROVIDED THROUGH THIS SERVICE IS INTENDED FOR GENERAL CONSUMER UNDERSTANDING AND EDUCATION. ANY ACCESS TO THIS SITE IS VOLUNTARY. WE WILL REGARD ALL ACCESS AS VOLUNTARY AND AT THE SOLE RISK OF THE USER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HealthCare365 MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, TOOLS, SOFTWARE, OR CONTENT INCLUDED IN THE SERVICE. HealthCare365 MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, SECURE, OR TIMELY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HealthCare365 EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND THOSE ARISING FROM A COURSE OF DEALING, TRADE, USAGE OR PERFORMANCE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WE URGE YOU TO KEEP BACKUP COPIES OF YOUR PERSONAL CONTENT, IF ANY, THAT YOU MAINTAIN ON OR USE WITH THE SERVICE. IF YOUR USE OF THE SERVICE RESULTS IN THE NEED FOR SERVICING OR REPLACING PROPERTY, MATERIAL, EQUIPMENT OR DATA, WE ARE NOT RESPONSIBLE FOR ANY RESULTING COSTS OR DAMAGES.
HC365 has no responsibility for or liability to correct, validate, bring into compliance or make any other remedy to any problem with the Service, recommendations or communications that are caused in whole, or in part by the improper, inadequate or omitted information and/or usage by the Client, or any incompatibility or misunderstanding of the Client, or the Client’s environment, hardware or software in receiving, displaying or translating the Service, recommendations or communications.
You agree to hold HealthCare365 and its subsidiaries, affiliates, officers, directors, employees, agents, attorneys, independent contractors, licensors, experts, content providers, advisors, vendors, and suppliers, and each of their respective successors and assigns (collectively, the “Indemnified Persons”), harmless from, and indemnify them for all damages, costs, expenses and other liabilities, including reasonable attorneys’ fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of the tools, software, and other aspects of the Service and the Content; (ii) your violation of these Terms, and any applicable law or the rights of another person or party; (iii) any dispute you have with any user of the Service and any dispute you have related to any merchant or advertising found on or through the Service; (iv) HealthCare365’s resolution (if any) of any dispute you have with any user of the Service; (v) your improper authorization for HealthCare365 to collect, use or disclose any Submission or Content provided by you; and (vi) any disclosures made with your permission.
HC365 will not voluntarily or by operation of law assign or otherwise transfer its obligations under this Agreement without prior written notification to the Client.
In the event a dispute arises out of or in connection with these Terms & Conditions the parties will attempt to resolve the dispute through friendly consultation.
If the dispute is not resolved within a reasonable period then any or all outstanding issues may be submitted to mediation in accordance with any statutory rules of mediation. If mediation is not successful in resolving the entire dispute or is unavailable, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of the Province of Ontario. The arbitrator’s award will be final, and judgment may be entered upon it by any court having jurisdiction within the Province of Ontario.
If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, all other provisions of these Terms & Conditions shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any party hereto. Upon such determination that any term or other provision is invalid, illegal or incapable of being enforced, the parties hereto shall negotiate in good faith to modify these Terms & Conditions so as to effect the original intent of the parties hereto as closely as possible in an acceptable manner to the end that transactions contemplated hereby are fulfilled to the extent possible.